Technology key to maintaining services

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Home-based instruction . . . Back in Motion Pilates instructor Laura Hayes leads an online Pilates session from her home, assisted by canine companion Astro. PHOTO: SUPPLIED

Adapting quickly to delivering services online has been vital for Dunedin physiotherapy practice and Pilates studio Back in Motion.

Director and physiotherapist Graeme Moginie told The Star the practice’s 15 staff had adapted quickly to the restrictions of Covid-19 Alert Levels 4 and 3, and had been providing services from home.

“Like many people, we have been meeting via Zoom conferences, and our staff have been helping people to manage conditions through online consultations,” Mr Moginie said.

“Exercise is one of the cornerstones of recovery, so if we can diagnose the problem by watching the patient move, we can help with early management and advice.”

He was keen to get the message out to people that they should not “hold back”, but should get in touch with their physio if they needed help with an injury or condition.

It had also been made possible for practices to send out electronic forms allowing people to register ACC claims online.

Back in Motion’s popular Pilates programme has also been adapted to an online format, with 14 live-streamed classes each week led by Pilates instructor Laura Hayes.

“People are able to book into classes online, and can choose to do mild, moderate, or hard exercises,” Mr Moginie said.

“And we are finding that some people involved in the classes are having coffee and a chat over Zoom afterwards, and we have even had families joining in.

“It’s great that those classes are working so well people are enjoying the exercises and getting therapeutic benefit from them, while also having social contact.”

Inspired by the success of the live-streamed classes, Ms Hayes has also been working on developing a series of “Pilates on demand” classes, which can be accessed through the Back in Motion website.

Working from home is going well in the Moginie household, with Mr Moginie, his landscape architect wife Wendy and architect daughter Amelia just returned home from Canada use of the internet.

“Technology has really come into its own during this lockdown period, and we are really seeing the benefit of Dunedin’s gig-speed fibre network.”

However, Mr Moginie is hoping the country will soon be able to move to Alert Level 2, when he believes it will be possible provide treatment in person once more.

“It will require a high level of hygiene, physical distancing and health and safety measures, but patients can have confidence.

“We are used to working with people who are immune-compromised, and we will be taking every measure to keep our patients safe.”