Year since South D centre reopened after flood
“Most clients were fine with coming in to Dunedin, but for people for whom mobility is an issue, being on the flat is an advantage.”
A feature of the new MSD South Dunedin centre had been the installation of four “self-service” kiosks for clients, encouraging online interactions with government departments.
People could get online help through “My MSD”, and the kiosks had allowed staff to show clients how to use it.
“It has just been a matter of education. It is really as simple as doing your banking online,” Ms Rissman said.
Once people had learnt how to get access to services through the free My MSD service, fewer needed to come in to the office.
This freed up staff to spend more time helping job seekers find employment.